@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap";:root{--bg-primary:#0a0e1a;--bg-secondary:#111827;--bg-elevated:#1a2235;--bg-card:#1a2235b3;--bg-card-hover:#1e2942d9;--bg-glass:#11182799;--bg-input:#111827cc;--border-subtle:#ffffff0f;--border-default:#ffffff1a;--border-hover:#ffffff26;--border-focus:#6366f1;--text-primary:#f1f5f9;--text-secondary:#94a3b8;--text-muted:#64748b;--text-inverted:#0a0e1a;--accent-primary:#6366f1;--accent-secondary:#8b5cf6;--accent-gradient:linear-gradient(135deg, #6366f1, #8b5cf6);--accent-glow:#6366f14d;--status-new:#38bdf8;--status-new-bg:#38bdf81f;--status-new-border:#38bdf84d;--status-progress:#f59e0b;--status-progress-bg:#f59e0b1f;--status-progress-border:#f59e0b4d;--status-escalated:#ef4444;--status-escalated-bg:#ef44441f;--status-escalated-border:#ef44444d;--status-closed:#22c55e;--status-closed-bg:#22c55e1f;--status-closed-border:#22c55e4d;--priority-low:#64748b;--priority-medium:#f59e0b;--priority-high:#f97316;--priority-urgent:#ef4444;--source-email:#6366f1;--source-phone:#22c55e;--source-manual:#94a3b8;--shadow-sm:0 1px 2px #0000004d;--shadow-md:0 4px 12px #0006;--shadow-lg:0 8px 32px #00000080;--shadow-glow:0 0 20px var(--accent-glow);--radius-sm:6px;--radius-md:10px;--radius-lg:16px;--radius-xl:24px;--transition-fast:.15s cubic-bezier(.4, 0, .2, 1);--transition-default:.25s cubic-bezier(.4, 0, .2, 1);--transition-slow:.4s cubic-bezier(.4, 0, .2, 1);--header-height:64px;--sidebar-width:280px}[data-theme=light]{--bg-primary:#f0f2f5;--bg-secondary:#fff;--bg-elevated:#fff;--bg-card:#ffffffd9;--bg-card-hover:#f1f5f9e6;--bg-glass:#ffffffb3;--bg-input:#f1f5f9e6;--border-subtle:#0000000f;--border-default:#0000001a;--border-hover:#00000026;--text-primary:#1e293b;--text-secondary:#475569;--text-muted:#94a3b8;--text-inverted:#f1f5f9;--shadow-sm:0 1px 3px #00000014;--shadow-md:0 4px 12px #0000001a;--shadow-lg:0 8px 32px #0000001f}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-size:16px}body{background:var(--bg-primary);color:var(--text-primary);min-height:100vh;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;line-height:1.6;overflow-x:hidden}body:before{content:"";pointer-events:none;z-index:0;background-image:radial-gradient(circle at 25% 25%,#6366f108 0%,#0000 50%),radial-gradient(circle at 75% 75%,#8b5cf608 0%,#0000 50%);position:fixed;inset:0}#root{z-index:1;min-height:100vh;position:relative}a{color:var(--accent-primary);transition:color var(--transition-fast);text-decoration:none}a:hover{color:var(--accent-secondary)}button{cursor:pointer;color:inherit;background:0 0;border:none;font-family:inherit}input,textarea,select{font-family:inherit;font-size:inherit;color:var(--text-primary);background:var(--bg-input);border:1px solid var(--border-default);border-radius:var(--radius-sm);transition:border-color var(--transition-fast), box-shadow var(--transition-fast);padding:8px 12px}input:focus,textarea:focus,select:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px var(--accent-glow);outline:none}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#fff3}.app-shell{--softphone-rail-width:340px;align-items:stretch;min-height:100vh;display:flex}.app-shell:has(.softphone-rail--collapsed){--softphone-rail-width:52px}.app-layout{flex-direction:column;flex:1;min-width:0;min-height:100vh;display:flex}.header{height:var(--header-height);background:var(--bg-glass);-webkit-backdrop-filter:blur(20px)saturate(1.5);border-bottom:1px solid var(--border-subtle);z-index:100;justify-content:space-between;align-items:center;padding:0 24px;display:flex;position:sticky;top:0}.header__brand{align-items:center;gap:12px;display:flex}.header__logo{background:var(--accent-gradient);border-radius:var(--radius-sm);color:#fff;letter-spacing:-.5px;justify-content:center;align-items:center;width:32px;height:32px;font-size:14px;font-weight:800;display:flex}.header__title{letter-spacing:-.3px;font-size:18px;font-weight:700}.header__subtitle{color:var(--text-muted);margin-left:4px;font-size:12px;font-weight:400}.header__actions{align-items:center;gap:12px;display:flex}.header__search{position:relative}.header__search input{background:var(--bg-elevated);border-radius:var(--radius-lg);width:260px;padding:8px 12px 8px 36px;font-size:13px}.header__search-icon{color:var(--text-muted);width:16px;height:16px;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.header__user{border-radius:var(--radius-lg);transition:background var(--transition-fast);align-items:center;gap:8px;padding:4px 12px 4px 4px;display:flex}.header__user:hover{background:var(--bg-elevated)}.header__avatar{background:var(--accent-gradient);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:32px;height:32px;font-size:13px;font-weight:600;display:flex}.header__user-name{font-size:13px;font-weight:500}.toolbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;padding:16px 24px;display:flex}.toolbar__left{align-items:center;gap:12px;display:flex}.toolbar__right{align-items:center;gap:8px;display:flex}.btn{border-radius:var(--radius-sm);transition:all var(--transition-fast);white-space:nowrap;align-items:center;gap:6px;padding:8px 16px;font-size:13px;font-weight:500;display:inline-flex}.btn--primary{background:var(--accent-gradient);color:#fff;box-shadow:var(--shadow-sm), 0 0 16px var(--accent-glow)}.btn--primary:hover{box-shadow:var(--shadow-md), 0 0 24px var(--accent-glow);transform:translateY(-1px)}.btn--primary:active{transform:translateY(0)}.btn--secondary{background:var(--bg-elevated);border:1px solid var(--border-default);color:var(--text-secondary)}.btn--secondary:hover{border-color:var(--border-hover);color:var(--text-primary);background:var(--bg-card-hover)}.btn--success{color:#4ade80;background:#22c55e26;border:1px solid #22c55e66}.btn--success:hover{background:#22c55e40;border-color:#22c55e99;transform:translateY(-1px);box-shadow:0 0 16px #22c55e33}.btn--success:active{transform:translateY(0)}.btn--ghost{color:var(--text-secondary);padding:6px 10px}.btn--ghost:hover{background:var(--bg-elevated);color:var(--text-primary)}.btn--icon{border-radius:var(--radius-sm);padding:8px}.btn--active{box-shadow:inset 0 2px 4px #0000001a;background:var(--bg-elevated)!important;color:var(--primary)!important}.btn--sm{padding:4px 10px;font-size:12px}.filter-pills{gap:6px;display:flex}.filter-pill{border-radius:var(--radius-lg);background:var(--bg-elevated);border:1px solid var(--border-subtle);color:var(--text-secondary);transition:all var(--transition-fast);cursor:pointer;padding:5px 12px;font-size:12px;font-weight:500}.filter-pill:hover{border-color:var(--border-hover);color:var(--text-primary)}.filter-pill--active{background:var(--accent-primary);border-color:var(--accent-primary);color:#fff}.kanban{flex:1;gap:16px;min-height:0;padding:0 24px 24px;display:flex;overflow-x:auto}.kanban__column{border-radius:var(--radius-lg);background:var(--bg-glass);-webkit-backdrop-filter:blur(12px);border:1px solid var(--border-subtle);min-width:280px;transition:border-color var(--transition-default);flex-direction:column;flex:1;display:flex;overflow:hidden}.kanban__column--drag-over{border-color:var(--accent-primary);box-shadow:inset 0 0 20px var(--accent-glow)}.kanban__column-header{border-bottom:1px solid var(--border-subtle);justify-content:space-between;align-items:center;padding:16px 16px 12px;display:flex}.kanban__column-title{align-items:center;gap:10px;display:flex}.kanban__column-dot{border-radius:50%;flex-shrink:0;width:10px;height:10px}.kanban__column-dot--new{background:var(--status-new);box-shadow:0 0 8px var(--status-new)}.kanban__column-dot--in_progress{background:var(--status-progress);box-shadow:0 0 8px var(--status-progress)}.kanban__column-dot--escalated{background:var(--status-escalated);box-shadow:0 0 8px var(--status-escalated)}.kanban__column-dot--closed{background:var(--status-closed);box-shadow:0 0 8px var(--status-closed)}.kanban__column-name{letter-spacing:-.2px;font-size:14px;font-weight:600}.kanban__column-count{background:var(--bg-elevated);border-radius:var(--radius-lg);color:var(--text-muted);border:1px solid var(--border-subtle);padding:2px 8px;font-size:11px;font-weight:600}.kanban__column-body{flex-direction:column;flex:1;gap:8px;min-height:200px;padding:12px;display:flex;overflow-y:auto}.kanban__column-body--empty{justify-content:center;align-items:center}.kanban__empty-text{color:var(--text-muted);text-align:center;padding:24px;font-size:13px}.ticket-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);cursor:grab;transition:all var(--transition-fast);-webkit-user-select:none;user-select:none;padding:14px;position:relative}.ticket-card:hover{background:var(--bg-card-hover);border-color:var(--border-hover);box-shadow:var(--shadow-md);transform:translateY(-2px)}.ticket-card:active{cursor:grabbing}.ticket-card--dragging{opacity:.5;box-shadow:var(--shadow-lg);z-index:999;transform:rotate(3deg)scale(1.02)}.ticket-card__header{justify-content:space-between;align-items:center;margin-bottom:8px;display:flex}.ticket-card__number{color:var(--text-muted);letter-spacing:.3px;font-family:SF Mono,Fira Code,monospace;font-size:11px;font-weight:600}.ticket-card__source{color:var(--text-muted);border-radius:var(--radius-sm);background:var(--bg-elevated);align-items:center;gap:4px;padding:2px 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var(--border-subtle);justify-content:space-between;align-items:center;margin-top:10px;padding-top:10px;display:flex}.ticket-card__priority{text-transform:uppercase;letter-spacing:.5px;border-radius:var(--radius-sm);padding:2px 8px;font-size:10px;font-weight:600}.ticket-card__priority--low{color:var(--priority-low);background:#64748b1f}.ticket-card__priority--medium{color:var(--priority-medium);background:#f59e0b1f}.ticket-card__priority--high{color:var(--priority-high);background:#f973161f}.ticket-card__priority--urgent{color:var(--priority-urgent);background:#ef444426;animation:2s ease-in-out infinite pulse-urgent}@keyframes pulse-urgent{0%,to{opacity:1}50%{opacity:.7}}@keyframes 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(width<=1200px){.kanban__column{min-width:260px}}@media (width<=768px){.header{padding:0 16px}.header__search input{width:180px}.kanban{padding:0 16px 16px}.stats-bar{flex-wrap:wrap;padding:0 16px 16px}.stat-card{flex:calc(50% - 8px)}.detail-panel{width:100vw}}.login-page{background:var(--bg-primary);justify-content:center;align-items:center;min-height:100vh;display:flex;position:relative;overflow:hidden}.login-bg{position:absolute;inset:0;overflow:hidden}.login-bg__orb{filter:blur(100px);opacity:.3;border-radius:50%;animation:12s ease-in-out infinite orb-float;position:absolute}.login-bg__orb--1{background:var(--accent-primary);width:400px;height:400px;animation-delay:0s;top:-100px;right:-100px}.login-bg__orb--2{background:#7c3aed;width:300px;height:300px;animation-delay:-4s;bottom:-80px;left:-80px}.login-bg__orb--3{opacity:.15;background:#06b6d4;width:250px;height:250px;animation-delay:-8s;top:40%;left:30%}@keyframes orb-float{0%,to{transform:translate(0)scale(1)}33%{transform:translate(30px,-20px)scale(1.05)}66%{transform:translate(-20px,15px)scale(.95)}}.login-card{z-index:1;-webkit-backdrop-filter:blur(24px);background:#111827cc;border:1px solid #ffffff14;border-radius:20px;width:380px;max-width:90vw;padding:40px 32px;animation:.6s cubic-bezier(.16,1,.3,1) login-enter;position:relative;box-shadow:0 24px 64px #0006}@keyframes login-enter{0%{opacity:0;transform:translateY(24px)scale(.96)}to{opacity:1;transform:translateY(0)scale(1)}}.login-card__header{text-align:center;margin-bottom:32px}.login-card__logo{background:var(--accent-gradient);color:#fff;width:56px;height:56px;box-shadow:0 4px 20px var(--accent-glow);border-radius:16px;justify-content:center;align-items:center;margin:0 auto 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var(--border-default);flex-direction:column;display:flex;overflow:hidden}.softphone-rail{z-index:150;flex-shrink:0;width:340px;height:100vh;position:sticky;top:0;box-shadow:-4px 0 24px #0003}.softphone-rail--collapsed{align-items:center;gap:10px;width:52px;padding:12px 0}.softphone-rail__expand{background:var(--accent-gradient);color:#fff;cursor:pointer;border:none;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;display:flex;position:relative}.softphone-rail__expand--bottom{background:var(--bg-elevated);color:var(--text-secondary);border:1px solid var(--border-default);margin-top:auto}.softphone-rail__status{border:2px solid var(--bg-secondary);border-radius:50%;width:10px;height:10px;position:absolute;bottom:2px;right:2px}.softphone-rail__status--registered{background:#22c55e}.softphone-rail__status--connecting{background:#f59e0b;animation:1.5s ease-in-out infinite 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